A millionaire enters his own watch shop disguised as an ordinary customer—until an employee humiliates him and learns the truth too late.

He looked at her — pride and fear in equal measure.

— I visited this branch dressed as an ordinary man to observe how customers were treated when they appeared to have no money. I found two things: arrogance in people who should be serving, and dignity in someone who never needed an audience to behave well.

He opened the folder.

“I have recordings of continue reading …