After 45 Years, They Called My Compassion Inefficient—So I Made 22 Minutes Viral

then the system is broken—not you.

We built a simple set of rules:

• Volunteers don’t do medical care.
• Volunteers don’t touch equipment.
• Volunteers don’t interfere.
• Volunteers just sit.
• Listen.
• Hold a hand if asked.
• Read a book.
• Call a family member if the patient requests (and if consent is clear).
• Be a witness to someone’s existence.

And we made one more rule—one continue reading …