After 45 Years, They Called My Compassion Inefficient—So I Made 22 Minutes Viral

Those questions don’t fit neatly into a spreadsheet.

So the system does what it always does when it can’t measure something:

It tries to silence it.

I’m not naïve.

I know hospitals are complicated.

I know staffing is hard.

I know budgets are real.

I know technology saves continue reading …