At my sister’s wedding dinner my dad introduced me to the groom’s family and said ‘This is our daughter… she makes a living cleaning toilets.’ My mom sighed and added, ‘We stopped expecting anything from her a long time ago.’ The groom’s mother slowly tilted her head, studying my face, then murmured, ‘Hold on… aren’t you the woman who—’

I do.”

She looked down.

Patricia continued, her tone firm and warm. “My husband told me later that if she hadn’t stepped in, we would have lost hundreds of thousands of dollars, but more importantly, residents could have been at serious risk. She refused to cut corners. She trained our night supervisor on-site. She even made one of our board members continue reading …