I Went Incognito in My Own Supermarket to Find the Person Who Truly Deserves My Legacy

influence. Their response to such a person, he believed, would reveal more than any formal interview or financial report.

Mr. Hutchins therefore created an unusual test. He would enter one of his own supermarkets while disguised as a homeless man and observe how customers and employees treated him.

He selected worn, ragged clothing and allowed his face continue reading …