My mother-in-law pointed at the door during New Year’s dinner and snapped, **“If you don’t like my rules, get out!”** – Welcome

called about a dishwasher warranty.

Normally, he would have given me the serial number and I would have handled everything.

Instead, I gave him customer service’s number.

“You can do this faster,” he said.

“Yes.”

“So why won’t you?”

“Because you can.”

“This is still about Christmas.”

“No.”

“It feels like punishment.”

That sentence stayed with me.

For years, my continue reading …