The 20-Minute Delay That Turned a Flight of Strangers Into Family

the comments that would keep rolling in overnight, strangers fighting over whether empathy should be mandatory or optional.

Here’s what I know:

Some people will say, Don’t force respect.

Others will say, If you have to be forced, you’re already lost.

But the real question—the one nobody wants to answer because it requires looking in a mirror—is simpler.continue reading …