The Plain-Dressed Hotel Owner Who Reclaimed Her Lobby in Nine Minutes

makes someone less deserving of respect.”

Rosa covered her mouth.

Madeline looked back at the desk.

“Rosa Martinez, effective immediately, you are acting guest services director for this property.”

Rosa froze.

“Me?”

“Yes.”

“I’m just concierge.”

“You were the only person behind that desk who remembered what hospitality means.”

The applause returned.

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