She listened like every word was being carved into the building itself.
Then she said, “Carla.”
“I’m here.”
“Open an incident response desk in this lobby today. Every guest who wants to share an experience will be heard. Not rushed. Not dismissed. Heard. Written. Followed up.”
“Already arranging it.”
“Nora.”
“Yes.”
“Prepare a message to every employee in continue reading …
