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When the old keeper forgot one latch, the 400-pound silverback reached through the steel

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looked back at the door.

No one knew what to do with that. We documented it because documentation is what people do when they cannot fix something. We wrote waiting behavior and reduced appetite before 8:00 a.m. and increased stationing near west panel. The phrases were accurate. They were also useless in the way accurate language can be when grief continue reading …

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